Your web browser (Chrome 121) is out of date.Food & Beverage Hostess
Hotel Brand: SPHC
Location: Qatar, Doha
Hotel: Velero Hotel Doha Lusail (DOHVD), Al Majdami Street Lusail P.O. Box 15789
Job number: 125231
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Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.
A little taste of your day-to-day
Be present at the restaurant / outlet entrance and ensure proper grooming all times. Welcome guest with a smile, reconfirm reservation and seating, Escort guest to the table as required. Offer menus, advice guest on non available items, take orders and communicate any special request Ensure proper collection of guest preferences, communicate to the team and guest relations department Strive to build food & beverage data base for the restaurant by collecting business card from all dinners Acknowledge guest all the time however busy or not and anticipate their needs. Maintain complete knowledge of all products sold in the restaurant Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge and comply with all departmental policies/service procedures. Maintain knowledge of special items in each Special event To handle void checks in accordance with accounting procedures Ensure all cashiering procedures are processed in compliance with accounting standards Issue Manual checks when the system is down and ensure accountability of such Check and ensure that all sales counters/show case are full and in good condition according to Gourmet shop procedures Anticipate peak hours and organize to provide an efficient and swift service Complete opening side duties: Micros and manuals checks procedures Daily house count, arrivals and departures list /VIPS in-house and in the restaurant Monitor and maintain cleanliness of area Refill non-alcoholic beverages according to procedures. Anticipate guests needs, respond promptly and acknowledge all guests, however busy, whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual. Complete closing duties as assigned: Properly store all reusable goods. Restock items for next services. Transport all dirty linen to Laundry. Secure all supplies at shift end. Leave duty after reporting to supervisor. Answer outlet phone within 3-rings, using correct verbiage as per telephone etiquette Monitor guest’s comments/feedback – record and pass on to Restaurant Manager. Maintain reservations book and keep clean and organized at all times
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Similar experience in a luxury hotel and/or resort Knowledge in Opera PMS is essential Strong communication skills Strong interpersonal skills and excellent command of written and spoken English Additional language is an added advantage Strong organizational skills Ability to work in a fast-paced environment Ability to multitask
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
