Senior Officer - Admission & Billing

Job Summary

The position primarily focuses on compiling, organizing, and entering the documents necessary to calculate charges for patients as well as resolving any discrepancies which may arise during this process. They will ensure that insurance companies and healthcare facilities keep accurate records. They will work closely with customers, patients, and other personnel to create invoices and check calculations on billing statements to avoid errors in the payment procedures.  

Job Responsibilities 1

Gathers each patient’s chart in a designated department. 

Sorts charts and other documents related to patient care as per treatment timing. 

Accurately calculates, reports, and sends billing information for patients. 

Factors in charges for procedures completed in departments such as the ICU or ER. 

Reconciles discrepancies between data gathered and submissions. 

Enters all information into patient’s account system. 

Performs pre-admitting activities: receives bookings from physicians, interviews patients before admission to obtain required information and explain hospital policies, screens insurance information to identify patients needing preadmission approval from third-party payers, and assembles admission folders containing paperwork for scheduled patients. 

Performs admitting activities: greets patients and conducts patient interviews to obtain required information and signatures, notifies Nursing Unit of patient arrival and assigns a volunteer if needed, prepares receipts for telephone rental, bill payment, etc., and provides patient information literature. 

Prepares and distributes various admission forms.

Job Responsibilities 2

Serves as a liaison with RCM team regarding the admission of their subscribers and logs notifications made. 

Acts as a financial counsellor answering patient inquiring and communicating with patient for financial related matters: refund, deposits, package/services prices, and outstanding balances. 

Calculates daily census and verifies accuracy of Nursing-Unit census listings. 

Monitors physicians overdue chart list to ensure that booking restrictions are applied. 

Prepares death certificates for physician’s signature. 

Answers daily inquiries regarding admitting procedures, hospital regulations and services, and refers inquiries to appropriate person or department elsewhere in the hospital when necessary. 

Ensures compliance with the Hospital’s and Finance department’s policies, procedures, and Code of Ethics and reports any deviations or noncompliance