Your web browser (Chrome 121) is out of date.Assistant Banquet Manager
Hotel Brand: InterContinental
Location: Saudi Arabia, Al Khobar
Hotel: Al Khobar (DHAHA), Ibn Bassam Alandalusi Street, PO Box 2729, 31952
Job number: 123564
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JOB OVERVIEW
Assist with implementation of catering sales and marketing strategies, including securing new accounts, maintaining existing accounts,
and executing tactical plans to maximize the profitability of the hotel while maintaining customer satisfaction.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
Our People
• Ensure all staff is properly trained and have the tools and information needed to effectively carry out their job functions.
• Coordinate with other hotel-level departments to facilitate contracted services.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and/or convention services staff, and hotel Executive Committee.
• Perform other duties as assigned within the department
Financial Returns
• Assist in the management of day-to-day operations and assignments of Catering staff, plan and organize work, communicate goals, and schedule/assign work. Advise staff of formal policies and procedures, identifying options and resolving issues.
Alert management of potentially serious issues.
• Establish client base of organizations, associations and commercial business through direct outside sales efforts for the purpose
of securing business for the hotel. Accurately produce and/or review sales contracts, rate agreements,
and/or banquet/catering event orders.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Achieve budgeted revenues and personal sales goals.
• Assist the F&B Manager in daily management tasks such as complete forecasts and sales production reports checklists,
menu planning, and other duties and special projects as assigned.
• Interact with outside contacts:
o Guests – to ensure their total satisfaction
o Regulatory agencies – regarding safety and compliance matters
o Vendors – to arrange services
o Other contacts as needed (Professional organizations, community groups)
Responsible Business
• Participate in all community relations activities
Guest Experience
• Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
Arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment,
group room blocks, VIP services and approved method of payment.
• Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure guest satisfaction.
• Plan and conduct pre-event and post-event meeting with clients, guests, and catering staff as needed.
QUALIFICATIONS AND REQUIREMENTS
Bachelor's Degree in marketing, or related field or equivalent, and a minimum of 1 year experience in a catering setting or related field, or an equivalent combination of education and work experience. Direct supervisory experience over a sales/catering team preferred. Musts speak English fluently. Other languages preferred.
This job requires ability to perform the following:
• Frequently standing up or moving within & outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling
Other:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays.
• Local Language Proficiency is required
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
