Handle daily BAU projects along with operations for Voice Platform including CRM, Billing, provisioning, mediators, and portals.
Configuring business products in the system.
Resolving technical problems logged by customers and escalated by L1 support.
Configuring order fulfillment process flows throughout the system.
Preparation, revision, execution and consolidation of bill run cycle for B2B customers.
Preparing, running and monitoring any scheduled or on-demand business batch jobs
Conducting regular health check exercise for BSS that identifies potential issues and operations bottlenecks to ensure the availability, performance, capacity and security of Application, OS/server, DB and storage in the production environment.
Implementing security policies and baseline configuration at the application level that are based on the defined security framework.
Log archive & purge service for application management to improve the performance of application in the production environment.
Providing comprehensive statistics and reports, which includes daily, weekly and monthly report.
Documenting and uploading knowledge into knowledge management system for sharing purpose. Knowledge for Application, OS/Servers, DB and Storage Management includes operation manual update, technical design document update, problem resolution, etc.
Analyzing application problems, identifying root causes, and providing resolution for implementation to ensure availability of the corresponding component in the production environment.
Deploying patches to fix a problem or implement a new business requirement into Application.
Providing reliable, efficient and cost-effective data protection for Application and Database.
Support presales/sales/PMs through the order cycle.
Accommodating customers’ requirements through providing recommendation/ customization.
Resolve/ report any issue in timely manner.
Test and validate CRs and add any adjustment if required.
