Customer Support Engineer

Duties and Responsibilities:

• Support the Operation and Maintenance of MPW gas turbines and the accessory systems.
• To prepare and write gas turbine technical reports, technical procedures, etc. following the instruction of the Service Project Manager, Engineering Manager and MPW-SAU.
• To support creation of RFQs, Quotation and POs etc upon the request from commercial department.
• Respond to customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
• Escalate issues as required acting as the liaison between the field and MPW to drive specific technical resolution and to help engineering identify, drive corrective actions.
• Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
• Lead and manage root cause analysis for technical issues. Provide technical leadership to personnel supporting project assigned to resolve customer technical issue.
• Document technical data generated by the assigned project consistent with engineering policies and procedures.
• Prepare technical presentations for Customers ensuring the timely communication of significant issues or developments.
• Travel to customer locations periodically and report the condition of units and troubles (if any) to MPW.
• To support unplanned/forced outages to meet availability goals.
• Provide commercial teams with technical support for sales and services proposal activities.
• Act as interface between commercial and operation department.
• Development of proactive working procedures for future work efficiency
• To participate at the identification and resolution of Technical No Conformities and Request for Actions.
• To confirm the operation data of Gas Turbines and prepare monthly reports for customers.
• To perform combustion tuning of Gas Turbine combustor during planned maintenance.
• To plan / coordinate repair of Gas Turbine and associated parts as requested and modification plan for these parts also should be considered if required