Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Create a job alert for similar positions

Job Description

We are currently seeking a highly motivated and detail-oriented individual to join our team as a CX Operation Specialist. In this role, you will be responsible for ensuring the smooth and efficient operations of our Customer Experience (CX) department. The ideal candidate will have a strong understanding of customer service operations and a deep commitment to providing exceptional customer experiences.

As a CX Operation Specialist, you will play a crucial role in optimizing our CX processes and systems to enhance customer satisfaction. You will collaborate with various cross-functional teams to identify areas of improvement and implement strategic initiatives to drive efficiency and effectiveness. Additionally, you will monitor and analyze key performance indicators and metrics, providing strategic insights to management for informed decision-making.


Responsibilities

  • Implement and maintain efficient processes and systems to support the CX department
  • Analyze customer data to identify trends, issues, and opportunities for improvement
  • Collaborate with cross-functional teams to drive process improvements and optimize customer experience
  • Monitor and analyze key performance indicators (KPIs) to identify areas of improvement
  • Develop and maintain standard operating procedures (SOPs) for CX operations
  • Provide training and guidance to CX team members on processes and procedures
  • Conduct regular audits to ensure compliance with company policies and procedures
  • Participate in the development and implementation of customer satisfaction surveys and feedback mechanisms

Skills

Requirements

  • Bachelor's degree in Business Administration or a related field
  • 2+ years of experience in customer service or customer experience operations
  • Strong analytical skills with the ability to interpret and present data effectively
  • Excellent communication skills, both written and verbal
  • Proficient in using CRM software and other customer support tools
  • Exceptional problem-solving and decision-making abilities
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong attention to detail and organizational skills

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Business Consultancy Services; Call Centers & Customer Care Outsourcing
Company Type
Recruitment Agency
Job Role
Management
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Apply on company site Email to Friend Add a Cover Letter Complete Questionnaire

Do you need help in adding the right mix of strong keywords to your CV?

Let our experts design a Professional CV for you.

Get Help
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE