Overview of the role:
As the Finance and Insurance Manager within a dealership in Saudi Arabia, your primary focus is to efficiently manage the F&I (Finance & Insurance) process and drive sales. This includes achieving both personal and team targets set by the business. Your responsibilities encompass facilitating the sale of the maximum number of new and used vehicles, optimizing the sales of value-added products, and enhancing the sales of both conventional and Islamic Finance products. The ultimate goal is to maximize profits for the company while ensuring customer engagement remains paramount. You will take ownership of the end-to-end F&I (Finance & Insurance) performance and results, ensuring effective recording of customer data on our system, and managing the documentation flow between our business and banks.
What you will do:
• Be able to demonstrate the skills, knowledge and controls required to manage
• Work with the Branch Sales Manager to deliver and grow F&I (Finance & Insurance) revenue
• Adhere to SOP’S (Standard Operating Procedures) to deliver expected IPRU (Income Per Retail Unit) & KPI levels set for the Brand and Branch
• Ensure all customers are second faced 100% of the time
• Ensure customers are given the world’s warmest welcome and are made to feel special. Be transparent at all times and make the buying experience easy and personal always
• Ensure that quality time is spent with customers by asking relevant questions. Record the answers on system to allow the correct selection of vehicle and value added products for every customer
• Have a meeting with the Sales Executives to discuss vehicle and value added product selection for individual customers
• Coach the Sales Executives through the structure of the offer to be presented to the customer.
• Second face every customer before they leave the showroom.
• Maintain and develop relationship with new and existing customers to ensure continued customer loyalty to the brand.
• Ensure you and your Sales Executives are fully trained in products processes and systems required to achieve targets.
• Ensure you are aware of all competitor products by doing mystery shopping exercises and collecting data directly from competitor showrooms.
Required skills to be successful:
• Experience in selling finance and insurance products
• Experience in customer facing roles (Arabic speaking ideal)
• Ability to manage sales staff in the referral of customers to the F&I (Finance & Insurance) Manager.
• Experience and proficient in problem solving and decision making
About the team:
This role will be reporting to the Head of Sales.
What equips you for the role:
• Bachelor in Accountancy, Finance or a related subject
• Professional communication and presentational (written and verbal) skills
• Excellent interpersonal skills and high level of emotional intelligence
• Excellent customer interaction skills
• At least 3 years’ experience finance, banking or automotive
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
Let our experts design a Professional CV for you.
