IT Specialist

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

ROLE SUMMARY
The IT Specialist will be responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, application, telephony, service monitoring, user support/help desk, workstation management, storage, and related software. This role is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure at MAF Lifestyle.

ROLE PROFILE

• Responsible for the implementation of business wide installations of OS, servers applications and user Desktop systems for new and existing stores and Head Office locations
• Responsible for IT Asset Management for the Majid Al Futtaim Lifestyle business, ensuring cost effective purchases and on-going protection of IT assests
• Oversee timely and effective resolution of customer complaints and queries related to hardware and technical issues.
• Ensure effective LAN / WAN connectivity across all Outlets and offices of MAFL.
• Ensure adherence to all Standard Operating Processes and Policies related to the Infrastructure scope within the IT Department.
• Develop and maintain cordial and professional relationship with all external vendors for ongoing proficient technical support.
• Responsible for all system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management.
• Monitor and report periodically status of all infrastructure management related areas.

REQUIREMENTS

• Graduate degree in IT or Computer Science
• 3+ years’ experience in IT
• Retail Systems experience – Microsoft Dynamics AX 2012 Retail Desktop Support skills with knowledge of latest operating systems
• Experience in developing and maintaining websites and with integrations
• Ability to work independently and efficiently in a remote environment

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.