IT Helpdesk Specialist

This Specialist position is to play a key role in the organization and the team to be a subject matter expert in solving various IT related problems from Infrastructure up to cybersecurity. This person will be supporting the manufacturing systems deployed at the client site as well.

Client Details

Our client is a well-established solutions provider especially for the industrial and manufacturing businesses. They helped various business to run their operations in the most efficient, safe and sustainable way.

Description

Responsibilities:
Performs the installation of personal computers, external and internal peripherals, operating systems, and the appropriate software approved by the IT DepartmentAnalyses, diagnoses, and resolves situations that are abnormal to the running of a personal computer as they relate to the hardware, operating systems, or the general application software installed.Basic LAN and WAN network troubleshooting and repairs.Manage a variety of computer equipment including computer terminals, printers, modems, personal computers and data communication equipment.Determine source and nature of personal computer malfunction using diagnostic and application software.Facilitate the day-to-day operations of the IT Department Help Desk by scheduling maintenance and maintaining proper back-ups for important data on certain clients.Assist in the execution of IT policies and procedures necessary to maintain efficient and secure operations of the holding's computer system.Manage and follow up all IT assets requestsProvide technical support for the remote users using remote applicationsAbility to work in a team environment or independently with general guidelines and minimal supervisionProviding on-site cyber security, Network and services that include on-site and remote consulting, troubleshooting, implementation, assessments, and other related tasks as identifiedDevelop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering supportSupport with the Integrated Manufacturing Operations Management (iMOM) system backups and updates and providing some level of cyber security.


Profile
Bachelor's degree in a computer related field such as Computer Science, Computer Systems, Computer Engineering, Telecommunications, Process Control, Electronics or in lieu of degree 8+ years working with Networks, IT or OT Security.Preferably someone from manufacturing/industrial domain with some familiarity in manufacturing systems.


Job Offer
Opportunity to cover wider spectrum of IT support in various areas Great exposure towards manufacturing technology and digital transformation