• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, guests' feedback and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to CEO Snood Hospitality.
• Ensure SOP implementation in all departments and check the same during routine operational checks. CGM guidance to be taken wherever required.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to Head of Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all department heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development.
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned. Education
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management System is desired.
ضيافة وفندقه
Snood Hotel and Real Estate Investment Company was established in 1438 AH as a company for property management and hotel operation, located in the city of Makkah Al-Mukarramah. Snood Company currently has 16 hotels distributed in different geographical regions inside and outside the central region. The company has many young and ambitious experiences in developing and operating hotel facilities in addition to managing real estate investments, and has ambition to be in the ranks of advanced companies in the economic category in Makkah
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