Overview of the role:
Ensure that repair orders/job cards for PDI operations are processed in a timely manner. Coordinate with Team Leaders to distribute the repair orders to the workshop teams. Document all warranty work as per manufacturers’ requirements and dealership policy. Ensure preparation of daily and weekly productive incentives and payrolls. Assure a proper tracking system is maintained and should be able to pick a file instantly when required. Ensure effective and accurate communication with the workshop, parts, and quality control. Attend and respond to queries from sales team. Take flexible approach when working with teams, be eager to change your role when asked. Prepare appropriate documents and liaise with the vendors for timely delivery of goods.
What you will do:
• Ensure an efficient workflow with maximum output, quality, and minimum interruption.
• Ensure SOP is followed at all times during PDI operations.
• Successfully participate in 5S and Kaizen initiatives and activities.
• Ensure company safety policies and procedures are strictly followed.
• Ensure to go extra mile at any point of time and develop team work & performance oriented culture.
Required skills to be successful:
• Customer oriented.
• Excellence seeker.
• Team player.
• Goal oriented.
About the Team:
This role will be reporting to the PDI Supervisor wherein you will be dealing directly with various stakeholders across the organization.
What equips you for the role:
• Minimum 2 years’ experience in a franchise dealership service department or PDI centre.
• Diploma in automobile or mechanical engineering.
• The ideal candidate should have good knowledge of automobile and related products. EV experience is preferred.
• The candidate should have good IT and analytic skills.
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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