Regional Cafe Manager

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role overview

We’re looking for a Regional Cafe Manager to oversee all our cafes and ensure all sections operate successfully by company standards while using efficient and modern styles of management in daily operations. The successful candidate will employ their coffee knowledge and managerial skills to play a critical role in maintaining and enhancing our customers’ satisfaction and ensuring our stores exceed expectations in business development and efficiency.
 

Main Responsibilities

• Oversee the day-to-day operations of all the cafes: exceptional customer service and complaint handling, revenue and cost management, maintenance and upkeep of the cafe, and employee management.
• Experience consolidating reports and dealing with P&L accounts
• Undertake sound financial management to ensure stores are profitable and stay within budget.
• Maintain accurate and updated records of daily, weekly, and monthly revenues and expenses
• Formulating fruitful business development strategies to ensure long-term success and develop customer retention and acquisition strategies
• Setting standards and objectives for different stores to ensure consistency between all the branches while  optimizing and overseeing operations to ensure efficiency
• Resourcefully solve any issues that arise while monitor the performance of the branches using key metrics and suggest improvements
• Lead a team of store managers towards effective collaboration and attainment of goals
• Report to senior executives on progress and issues
• Assist upper management in decisions for expansion or acquisition
• Assist with creating and implementing the training programs, SOPs and manuals
• Ensure that the cafe operates in a timely manner that meets our quality standards
• Hire, manage,  train and assess the team’s performance, while establishing a working schedule
• Must be able to clearly communicate tasks to team members
• Enforce sanitation regulations and safety standards

Ideal Candidate

Qualifications 

• Must have had a minimum of 5 years of previous experience in reputed cafes as a Cafe Manager.
• Must have a certified Barista certificate
• Must be a proficient communicator in English 

• Must have had a minimum of 5 years of previous experience in reputed cafes as a Cafe Manager.
• Must have a certified Barista certificate
• Must be a proficient communicator in English 

Knowledge and competency

• Exceptional proven ability in management with experience in leading teams.
• Excellent problem-solving abilities
• Sound understanding of optimization of store operations and standards for success
• Knowledge of performance evaluation metrics and principles
• Proven experience as an area manager, store manager, assistant manager, or similar managerial role
• Ability to divide responsibilities between team members and monitor progress
• A good understanding of Google Drive and the ability to learn new programs like Slack & Notion.
• Ability to communicate effectively, particularly in written form

Personality

• Strong communicator
• Pleasant personality with the ability to lead with empathy
• Honest