Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
Managing customer accounts, following up with customers for administrative purposes and providing assistance for orders, account statuses, and other problems.
Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
Coordinating internally between the departments to accelerate the sales process and resolve admin issues preventing order delivery.
Adding and maintaining customer records on Salesforce allowing for visibility on sales pipeline and progress of opportunities.
To be the point of contact with the customers to deliver the product and after sales support such as goods return and providing the products documents.
Bachelor's degree in Engineering, IT, Business, Marketing, or related field is preferred.
Proficient in computer software systems including MS Office and MS Excel.
Strong communication and interpersonal skills and dedication to customer satisfaction.
Skills and the ability to work in multitask
Knowledge of sales practices and customer service techniques
Previous exp in Sales administration, sales officer
Al Faisaliah Group (AFG) is a privately-held holding company headquartered in Riyadh, Saudi Arabia, operating across the wider Middle East. Founded in 1971, the Group holds leading positions in multiple industries including Dairy, Electronics, Healthcare and Food Service. The Group is recognized across the region for its strongly-held values, professional management and decades-long strategic partnerships with leading local and global firms including notably Sony, Danone, Philips, and Accenture.
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