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A valuable customer wants to refund a considerable amount of items he opened but did not use, or else he won't come back. What would be the best move?

Customer Service
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Question added by Amir Saeed , sales executive , al-futtaim trading
Date Posted: 2013/04/22
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Ma Sheila Dano
by Ma Sheila Dano , Data Entry Specialist , www.luxify.com

ask him first why he's asking for a refund for the items he bought.If a store policy about returning/refunding is availble,remind or show it to him.Be polite at all times and avoid heavy arguement with the customer

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