https://bayt.page.link/v1TUmrkCw1dqRip19
Create a job alert for similar positions

Job Description

What you will do

  • Effectively develop & monitor mid-term and annual Aftersales business plan including track of all required KPIs for Financial, Operational goals and objectives and Customer areas by managing the available resources and manage the planning team to suit the business needs.
  • Monitor monthly business performance by KPI and highlight risk and opportunities and KPI analysis to identify areas of improvement and drive actions by maintaining close relationships, maintain a consistent approach and liaise with the business.
  • Development & implementation of annual aftersales marketing campaign calendar for the target segment including the delivery of VIN visits as per plan through efficient stakeholder management with Marketing, CRM Dept and Call Centre.
  • Project management for all AMW businesses including network development to ensure business growth and develop annual plan and keep progress track including monthly reporting within timeline.
  • Develop SOPs and relevant business controls to ensure compliance in the business by all staff members by determining priorities and making decisions of business unit impact (companywide for professional functions).
  • Manage all technical and warranty requirements of the Aftersales business including principal relationship management, whilst effectively maintaining relationships with the Suzuki, Nissan, Renault and Yamaha Principals.
  • Manage the HSSE function of all AMW locations, by maintaining a safe work environment for all staff members including facilitating relevant trainings, process controls aligning with the Al-Futtaim HSSE guidelines.
  • Develop or use Existing market Intelligence and/or External market data to carry out after sales marketing campaigns for business growth.
  • Generate business insights for the management for the Aftersales business with standards reports for the monitoring of the business performance. 
  • Oversee the call center functions, develop targets, and metrices to ensure quality response to customers and achievement of set customer satisfaction


Job Details

Job Location
Sri Lanka
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Management
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 5 Max: 7
Al Futtaim Group logo
Al Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Do you need help in adding the right mix of strong keywords to your CV?

Let our experts design a Professional CV for you.

You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
Similar jobs alert created successfully. You can manage alerts in settings.
Similar jobs alert disabled successfully. You can manage alerts in settings.