Captain/ Team Leader - Russian Speaker

Skills

Responsibilities:

• Supervise and lead the front-of-house team, providing guidance and support to ensure seamless operations and exceptional customer service. - Train and mentor team members to uphold service standards and enhance their skills in customer interaction and problem-solving.
• Manage table reservations, seating arrangements, and customer inquiries to ensure a positive dining experience.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages to the guests.
• Handle guest feedback and complaints effectively, striving to resolve issues and enhance overall customer satisfaction.
• Oversee the maintenance of a clean and organized dining area, ensuring compliance with hygiene and safety regulations.
• Contribute to the development and implementation of strategies to achieve sales targets and enhance the overall dining experience. - Assist in inventory management, including stock control and ordering supplies as needed.

Requirements:

• Proven experience as a Captain, Team Leader, or similar role within the hospitality industry, preferably in a high-end restaurant or hotel.
• Fluency in Russian and English is essential, with the ability to effectively communicate with a diverse range of guests and team members.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team to deliver outstanding service.
• Excellent knowledge of food and beverage operations, including wine and cocktail service, menu items, and food pairing.
• Ability to remain calm and professional in high-pressure situations, with a proactive approach to problem-solving.
• Knowledge of point-of-sale systems and basic accounting procedures for handling transactions and cash reconciliation.
• Flexibility to work in a fast-paced environment, including weekends, evenings, and public holidays as required.
• Certification in food safety and hygiene practices is desirable.