Job Description
Position – Guest Service Associate (Curiosity Crew)
Executive Summary
woo-hoo! Children’s Museum is a brand concept of IEX Recreational Playground L.L.C. woo-hoo! is a state-of-the-art edutainment centre that offers children and their families the opportunity to learn through play. All galleries, and programs are designed specifically for children to explore their innate curiosities in a non-judgmental environment.
Join an amazing group of people at woo-hoo! and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.
Position Summary
The Curiosity Crew is responsible for fulfilling woo-hoo! vision of creating awesome experiences and memories for children. Working within exhibit zones, they act as woo-hoo! brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.
Key Duties & Responsibilities
Guest Experience and Service
- Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.
- Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.
- Provide excellent guest service, and facilitate guests’ experience and journey through a proactive and thoughtful interaction.
- Contribute to a positive, team-based, and “guest-first” culture.
- Manage groups of children from schools, birthday parties, or camp activities.
- Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests.
- Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
- Comfortably facilitate and manage exhibit spaces and components.
- Collect and communicate guests’ feedback and suggestions.
- Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials.
Exhibits area / Education
- Have an honest and comprehensive understanding of woo-hoo! philosophy and developmental, pedagogical, and other learning objectives.
- Develop a deep understanding of the learning opportunities for each exhibit/gallery.
- Understand and stay current with the exhibit and program initiatives.
- Participate in training programs designed to enhance interaction with guests in the ‘woo-hoo!’ manner.
- Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organised, properly maintained, etc).
- Manage the use, quality, and organisation of consumables.
Safety / Security
- Provide a safe environment for all guests, specifically for the children.
- Communicate any safety/performance issues regarding exhibits components.
- Adhere to all policies and procedures of woo-hoo!
- Assist guests in case of an incident or an emergency situation.
- Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed.
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc).
Other Responsibilities
- Working with other colleagues, proactively contribute to the success of any special events and programs.
- Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo! objectives.
Qualifications
- 1- 2 years of experience working with young children (ages 0-12) and their families in recreational settings, afterschool programs or classrooms.
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Experience working in a fast-paced, high-volume environment.
- Ability to work with diverse staff and guests.
- Excellent grasp of the English language. Bilingual is a plus.
Physical Demands
- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role’s requirements.
- This position requires the ability to do one or more of the following; Stand throughout the day, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights.
- Involves frequent repetitive motion.
- The noise level in the work environment is highly variable, from quiet to loud.
- The working timings include morning and/or evening shifts. Weekends and holidays work are required.
- Uniform/dress code required.
What we offer:
- Excellent working environment.
- Substantial career progression.
- Market competitive salary package based on experience.
- Standard benefits as per the UAE Labour Law.
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Amusement & Recreation Facility
- Company Type
- Employer (Private Sector)
- Job Role
- Hospitality and Tourism
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1