Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Hostess/ Host/ Receptionist - All Day Dining and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Warmly welcome and greet guests as they arrive at the all-day dining restaurant.
- Manage reservations and seating arrangements efficiently, maintaining an organized and welcoming entrance.
- Take and manage restaurant reservations, ensuring accurate recording and communication with the kitchen and service staff.
- Handle inquiries over the phone or through electronic channels, providing information about menus, special events, and policies.
- Coordinate with servers and kitchen staff to optimize table turnover and ensure timely service.
- Maintain a waitlist during peak hours, providing estimated wait times to guests.
- Escort guests to their tables and present menus, ensuring a smooth transition between the reception and dining areas.
- Respond to guest requests and inquiries, providing information about menu items, daily specials, and restaurant promotions.
- Communicate effectively with the kitchen, servers, and management to ensure efficient service.
- Relay special requests and dietary restrictions to the kitchen staff.
- Provide exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Handle guest feedback with professionalism and take necessary actions to ensure guest satisfaction.
- Manage cash transactions, including processing payments and providing change accurately.
- Ensure compliance with cash-handling procedures and maintain the security of cash at the reception.
- Keep the reception area clean and organized, including menus, reservation books, and waiting areas.
- Ensure a visually appealing and inviting entrance for guests.
Ideally, you should possess some or all the following qualifications and experience:
- High school diploma or equivalent.
- Previous experience in a hostess/host or receptionist role, preferably in a hotel or restaurant setting.
- Excellent interpersonal and communication skills.
- Strong organizational abilities to manage reservations and guest flow efficiently.
- Customer-focused with a friendly and approachable demeanor.
- Ability to handle high-pressure situations and remain composed.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Ability to work collaboratively with servers, kitchen staff, and other team members.
- Always maintain a professional appearance and demeanor.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
