Creates opportunity, builds and maintains effective long-term relationships with stakeholders and key accounts base to ensure a high level of satisfaction and increase revenues. Serves as the primary point of contact with clients for all products and services, analyzes business opportunities in both new and existing markets, and creates demand for the organisation's products and services. Manages ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. Identifies, investigates, evaluates and negotiates strategic business alliances that are in line with the organization's long-range goals.
Career Description
Has accountability for the performance and results of a team.
Adapts departmental plans and priorities to address resource and operational challenges.
Provides technical guidance to employees, colleagues and/or customers.
Applies understanding of the business and how own area integrates with others to achieve departmental objectives.
Manages one or more generally homogeneous teams; adapts department plans and priorities to meet short-term service and/or operational objectives.
Identifies and solves technical and operational problems; understands and recognizes broader impact across the department.
Guided by policies and departmental plan, impacts the team’s ability to achieve service, quality and timeliness of objectives.
Guides and influences others either internally or externally to adopt a different point of view.
