Key Account Manager

PURPOSE OF YOUR JOB

The post holder will responsible for overseeing the relationship between the company and some of our most valued and important clients. You will be responsible for building and maintaining relationships with our client’s key points of contact as well as responding to and fulfilling client requests.

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

Customer service:

·        Acting as a point of contact for the company clients by answering questions and queries on time, including processing incoming e-mail, mail and phone calls.

·        Ensure that all clients receive a clear plan and timeline of service activities, including relevant dependencies such as required documentation and task dependency requirements.

·        Ensure that all clients are kept up to date with the status of their services and requests. And that they are informed quickly and professionally when there are complications with activities. 

Administration activities:

• Support in drafting professional correspondence such as contracts, agreements, letters, and other documents as advised by the Head of Strategic Accounts.
• Support the Head of Strategic Accounts with several vital financial duties, including:

§  Developing proposals

§  Developing cost models

§  Raising invoices request forms

§  Vendor and client registration and PO raising

§  Chasing aged debt

• Maintain up-to-date records on client activities and requests.  
• Ensure that all task management systems are kept up to date and contain the relevant information.
• Support the Head of Strategic Accounts in preparing the relevant activity reports for the Senior Management and Executive Teams.

Client facing activities:

• Supporting the Head of Strategic Accounts to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation.
• The renewal of all appropriate licenses and registration, including MISA, CoC, Commercial Registration, Municipality License and Wasel etc.
• Global immigration and employee mobility
• Ongoing compliance with Saudi Labor Law
• Delivery of operational HR services including
• The management of critical government portals including HRSD, GOSI, Muqeem and QIWA etc.
• The issuing of employee-related documentation including LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs) etc.
• The attestation of critical company and employee letters and documentation.

Collaborative working:

·        To attend and actively participate in team and project management meetings where required

• To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments.
• To support finance in preparing financial documentation such as invoices and credit notes, reconciling accounts, and chasing overdue invoices. 
• To work in partnership with other Business Units and, where appropriate, make referral internals to our other services and products.