First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
- Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
- Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
- Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
- Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
- Record and manage bookings that failed to arrive (No Show).
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
- Process and confirm guest room reservations made by clients.
What We need from you:
- Excellent communication skills in English, both written and verbal; knowledge of Russian or another language is an advantage
- Trustworthy with attention to detail and high levels of accuracy in their work
- Pro-active and energetic with a positive 'can do' attitude
- Ability to multi-task with prioritization skills
- Proficient in the use of Opera System
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
