Senior Soft Services Supervisor

Overview of the role : 

This position requires overseeing and coordinating various aspects of soft services, including but not limited to cleaning and housekeeping. The role demands effective leadership, meticulous planning, and good communication skills to maintain high standards of service delivery while adhering to company policies and client requirements.

What you will do : 

• Oversee day-to-day operations of the cleaning team, ensuring they are focused on cleaning-related tasks.
• Coordinate and delegate cleaning responsibilities and oversees overall performance of the site team and sub-contracted services.
• Guarantee adherence to cleaning standards in accordance with industry best practices.
• Professionally handle the scope and Key Performance Indicators (KPIs) to enhance the company's positive image and reputation.
• Conduct fundamental cleaning training for staff, providing knowledge on standard machinery.
• Record staff attendance, maintain daily attendance records, and implement an effective documentation structure and key work processes for the contract. Communicate regularly with the client for daily reporting.
• Support the implementation of the computer-aided facility management (CAFM) system in the contract to enhance reporting efficiency and administrative effectiveness. Provide advice to the team and CAFM departments on schedule changes and suggest improvements.
• Report cleaning-related tasks and Health, Safety, and Environment (HSE) incidents.
• Conduct regular inventory audits of fixed assets and monitor the use of cleaning chemicals and other cleaning consumables or hygiene products
• Generate completion reports and monitor consumption of resources