Job Description
The Role:
Senior Receptionist supports the salon team by providing a first-class client experience & ensuring the smooth & efficient operation of the spa reception by managing the front desk with bookings, re-bookings & daily management of clients. We are looking to hire for a skilled Senior Receptionist who is passionate about beauty & helping customers with their daily requirements.
Responsibilities:
- Handle customer and staff queries, appointments and ensure accurate response/ reconfirmation is given within the decided timeframe.
- Handle multi line telephone system efficiently and accurately applying the company’s telephone etiquettes & call handling system.
- Manage the booking system efficiently and ensure communication is accurate throughout the spa and that all documents and systems reflect the same information.
- Receive and greet visitors in an efficient, tactful, and courteous manner.
- Assist in collecting payments from the clients
- Assist in the opening and closing of the Spa and daily sales cash collection and ensure they are accurately administered and completed.
- Actively promote the company’s Spa services and Retail to all the customers.
- Assist Spa Manager/in-charge with assignments/ task of the staff.
- Listen to client concerns with empathy and offer every possible help within the role assigned and The House of Enspa’ s policies and procedures, ensures a follow through of the client issue till its closure.
- Understands the customer and builds strong collaborative customer and staff relationships and builds customer trust and confidence.
- Trains new staff as needed
- Assist in inventory as needed
- To present a polished, professional image, ensuring that the company policies are adhered to by paying particular attention to dress, appear and radiate positive body language.
- To always maintain a friendly & approachable attitude towards clients and staff.
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Personal Care Centers
- Company Type
- Employer (Private Sector)
- Job Role
- Beauty and Fashion
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 3
Preferred Candidate
- Years of Experience
- Min: 2
- Residence Location
- United Arab Emirates
- Gender
- Female
- Degree
- Bachelor's degree / higher diploma
- Age
- Max: 40