https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Core Responsibilities:

  • Support in implementing JRF’s accountability system and the Feedback/Complaints Response Mechanism (FCRM) to enhance efficiency, effectiveness, and accountability across all JRF cultures.
  • Log and document all received cases in JRF’ Annual External Cases Register, along with all supporting documents and reports.
  • Receive and assess incoming cases submitted by external stakeholders and beneficiaries, ensuring all necessary information is obtained.
  • Process received cases as per JRF FCRM and communicate to the relevant Project/Line Manager, to obtain needed justification, action, or further information as necessary.
  • Inform the stakeholder/beneficiary of management response and any corrective actions taken, to ensure proper closure of all cases received.
  • Conduct ongoing field visits to JRF projects and outlets to raise awareness of JRF FCRM, collect feedback/ suggestions, and identify any areas of risk to ensure continuous improvement of services provided.
  • Provide trainings and support to JRF staff on accountability principles and standards, SOPs, and compliance requirements.
  • Develop satisfaction measurement tools, collect and analyze data, and prepare well-designed satisfaction reports, to ensure the continuous improvement of JRF’s processes and services.

·        Ensures that all written materials maintain high standards in terms of content quality, language proficiency, and tone.


تفاصيل الوظيفة

منطقة الوظيفة
عمان الأردن
قطاع الشركة
المنظمات غير الربحية
طبيعة عمل الشركة
منظمة غير ربحية
الدور الوظيفي
الهندسة
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
1

المرشح المفضل

عدد سنوات الخبرة
الحد الأدنى: 3
الجنسية
الأردن
الشهادة
بكالوريوس/ دبلوم عالي

Who we are: Established in 1995, Jordan River Foundation (JRF) is a non-profit, non-governmental organization (NGO), chaired by Her Majesty Queen Rania Al Abdullah. Driven by values of social justice, impactful interventions to alleviate poverty, and empowering the community with a focus on women and youth, JRF implements various programs to achieve its mission of transforming Jordanian communities. JRF has been a major player in Jordanian community development, bringing forth over 20 years of experience to local community development, and supporting homegrown solutions that engage communities and address local challenges, but most importantly placing the wellbeing of children center-stage. Our programs and mission: It is through implementing its programs that JRF realizes its mission of empowering communities and promoting child safety and protection. The holistic approach used in JRF programs is unmatched in the country, and even the region, where using services like case management allows for effective intervention. Whether it’s supporting entrepreneurship or helping families maintain their unity, JRF makes every step count. The Foundation has two main programs and a multitude of services, initiatives, and community centers that carry its mission to empower communities and promote family and child safety. Program beneficiaries here are the biggest testament to JRF’s impact; JRF initiatives have succeeded in creating sustainable livelihoods for individuals and communities, as well as in creating healthier families.

هل تحتاج لمساعدة في إضافة الكلمات المفتاحية المناسبة لسيرتك الذاتية؟

اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.

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