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Job Description

Core Responsibilities:

  • Support in implementing JRF’s accountability system and the Feedback/Complaints Response Mechanism (FCRM) to enhance efficiency, effectiveness, and accountability across all JRF cultures.
  • Log and document all received cases in JRF’ Annual External Cases Register, along with all supporting documents and reports.
  • Receive and assess incoming cases submitted by external stakeholders and beneficiaries, ensuring all necessary information is obtained.
  • Process received cases as per JRF FCRM and communicate to the relevant Project/Line Manager, to obtain needed justification, action, or further information as necessary.
  • Inform the stakeholder/beneficiary of management response and any corrective actions taken, to ensure proper closure of all cases received.
  • Conduct ongoing field visits to JRF projects and outlets to raise awareness of JRF FCRM, collect feedback/ suggestions, and identify any areas of risk to ensure continuous improvement of services provided.
  • Provide trainings and support to JRF staff on accountability principles and standards, SOPs, and compliance requirements.
  • Develop satisfaction measurement tools, collect and analyze data, and prepare well-designed satisfaction reports, to ensure the continuous improvement of JRF’s processes and services.

·        Ensures that all written materials maintain high standards in terms of content quality, language proficiency, and tone.


Skills

Qualifications:

  • Bachelor’s Degree in Industrial Engineering, or any related field .
  • Excellent English and Arabic language skills (written and spoken)
  • 3-5 years of experience
  • Quality Management
  • Accountability Standards and Principles
  • Satisfaction Measurement tools
  • Conflict Resolution
  • Data Analysis &  Visualization


Job Details

Job Location
Amman Jordan
Company Industry
Non-profit Organization
Company Type
Non-Profit Organization
Job Role
Engineering
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 3
Nationality
Jordan
Degree
Bachelor's degree / higher diploma
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Jordan River Foundation
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Who we are: Established in 1995, Jordan River Foundation (JRF) is a non-profit, non-governmental organization (NGO), chaired by Her Majesty Queen Rania Al Abdullah. Driven by values of social justice, impactful interventions to alleviate poverty, and empowering the community with a focus on women and youth, JRF implements various programs to achieve its mission of transforming Jordanian communities. JRF has been a major player in Jordanian community development, bringing forth over 20 years of experience to local community development, and supporting homegrown solutions that engage communities and address local challenges, but most importantly placing the wellbeing of children center-stage. Our programs and mission: It is through implementing its programs that JRF realizes its mission of empowering communities and promoting child safety and protection. The holistic approach used in JRF programs is unmatched in the country, and even the region, where using services like case management allows for effective intervention. Whether it’s supporting entrepreneurship or helping families maintain their unity, JRF makes every step count. The Foundation has two main programs and a multitude of services, initiatives, and community centers that carry its mission to empower communities and promote family and child safety. Program beneficiaries here are the biggest testament to JRF’s impact; JRF initiatives have succeeded in creating sustainable livelihoods for individuals and communities, as well as in creating healthier families.

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