Team Lead - Visa & Immigration

Key Responsibilities

·        Oversees, assists and manages the handling of – clients’ and prospective clients’ inquiries – via phone, email or mail – with an emphasize on timing and quality

·        Monitors, assists and manages the renewal schedule of visa and substantiation of Clients at least three months in advance

·        Assists in managing the processing and renewal of UAE residence visas and substantiation for clients (investor, dependents and employees)

·        Prepares and oversees the preparation/issuance of extracts, certificates and other documents, and their notarization, legalization, super legalization and certified translation

·        Oversees the liaising by the members of the designated team with representatives of the finance unit in respect to issuance and amendments of pro forma invoices, payment monitoring, reminders etc.

·        Ensures the accurate and immediate update of the database/checklist of companies / clients of information with the structuring officer.

·        Monitors labour and immigration rules and advises clients accordingly

·        Any other tasks assigned by the Labour & Immigration Manager

·        Have a strong understanding of incorporation and legal structuring for all UAE jurisdictions.

·        Drafts quotes and proposals for client’s and prospective client’s inquiries

·        Follows up on the quotes, close out sales cycle, and cross sell platform of services.

·        Meets with prospective and existing Clients as needed, as well as complete KYC form during client meetings.

·        Undertakes due diligence on new and existing files prior to onboarding, and pass the file to the Execution team. Concurrently, liaises directly with the Compliance Manager/Officer as needed (e.g. matters requiring enhanced due diligence).

·        Monitors and manages the renewal schedule of companies and use renewals as a means to understand client needs, and cross sell our platform of services.

·        Ensures the conduct of compliance review or regular corporate health check on companies to be incorporated, renewed, amended or closed (Corporate health check involves ensuring that a company’s registration is valid, all statutory requirements are met and corporate documents are e.g. registers are up to date and consistent)

·        Creates, validates, classifies and update templates of responses, procedure summaries, fact sheets, newsletters etc.

·        Sends bulletin periodically to clients regarding new regulations or requirements implemented by the authorities.

·        Produces and maintains daily/weekly/monthly/quarterly (or as needed) reports and information reports, for use by management and/or to facilitate monitoring of recurrent tasks

·        Networking 

In the absence of the Labour & Immigration Manager:

·        Drafts and also reviews, draft responses by the Labour & Immigration Specialists to clients’ and prospective clients’ inquiries

·        Assists in the monitoring of Labour & Immigration team to proceed with the visa renewals and substantiation.

·        Oversees the performance of the members of the designated team, notably as to timing and quality of responses

·        Coaches, trains and mentors the members of the designated team reporting to team head, to raise awareness and knowledge of companies’ services and clients’ approach and philosophy

·        Creates, validates, classifies and update templates of responses, procedure summaries and similar

·        Assists management in continuous development and implementation of file management procedures and filing/retrieving procedures

·        Prepares proposals for both inbound and outbound visa formalities for prospective clients