understanding of cloud-based contact center as a service platforms (CCaaS ... Experian’s contact center environment. Construct, monitor, and analyze call flows and ...
a best-in-class contact center solution for a global, multi ... line, high-volume servicing contact center. You’ll deliver architecture, configuration ...
application. Provides after-hours on call support, as scheduled and/or ... training. Perform QA email or call evaluations to level 1-2 ... organization. Analytic skills in a call...
environment. Participate in rotating “on call” schedule with other members of ... working on Internet and data center networks. Possess a solid understanding ...
mitigation within the MCE Contact Center. We are currently seeking a ... . Attends, contribute to, and facilitate call calibration sessions with QA team ...