environment. Participate in rotating “on call” schedule with other members of ... working on Internet and data center networks. Possess a solid understanding ...
understanding of cloud-based contact center as a service platforms (CCaaS ... Experian’s contact center environment. Construct, monitor, and analyze call flows and ...
a best-in-class contact center solution for a global, multi ... line, high-volume servicing contact center. You’ll deliver architecture, configuration ...
application. Provides after-hours on call support, as scheduled and/or ... training. Perform QA email or call evaluations to level 1-2 ... organization. Analytic skills in a call...
on automated testing for contact center telephony and IVR technologies Design ... verifying the logic of the Call Flow and business requirements A ... the following Voice Contact Center...
a plus) Strong experience in call center environment 2-4 years of ... motivating teams Strong knowledge of call center operations Strong knowledge of federal ...
mitigation within the MCE Contact Center. We are currently seeking a ... . Attends, contribute to, and facilitate call calibration sessions with QA team ...