Bayt.com
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Job Description

  • Be and appear presentable at all times.
  • Ensure to provide a memorable experience and best service to customers/visitors.
  • Interact and build rapport with customers those who visit the store / location.
  • Attend to provide solution to visitor complaints and simple problems and direct them to the senior person if needed.
  • Keep control of visitor attendance.
  • Complete the daily section checklists.
  • Identify failures, shortage of materials, utensils or other elements of service and report to the seniors.
  • Ensure the cleaning tasks are complete during operation
  • Provide accurate information to the customers about the various products and recharges available.
  • Understand the requests of the customers and guests at the event and during normal operations of the store.
  • Monitor the safety and cleanliness of the location / store during all the operations hours.
  • Reports and hands over of items any instances of lost and found items to the Team Leader or Assistant Store Manager.
  • Maintains safe custody of the inventory used for cleaning and maintain the location/store in a tidy manner.
  • Report any break-down of facilities or equipment to the management and ensure timely fixing.
  • Ensure periodical maintenance is carried out as per the schedule and report any deviations.
  • Give instructions to clients and guests about the precautionary measure to be followed during the event to avoid any accidents.
  • Maintain an Incident Report Log Book where all incidents are recorded.
  • Report all accidents/incidents properly and timely to the manager and follow-up with the injured guest.
  • Adjusts hours of work, priorities, and assignments to ensure efficient operation, based on workload within the department.

Skills

  • Comply with Company’s by-laws, code of conduct and policies and procedures and amendments thereto.
  • Perform any other relevant job roles and responsibilities assigned by the next in-line supervising authority or head of the department from time to time, in addition to/in substitution of the existing roles.
  • Communication and interpersonal skills and communicates well at all levels of the organization and with the staff.
  • Strong knowledge of the product and latest promotions. Basic computer skills and operating POS systems.

Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Entertainment
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1 Max: 3
Degree
High school or equivalent
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