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Call Center Agent

11 minutes ago 2024/06/25
1-3 years of experience

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Job Description

Primary Duties & responsibilities include but not limited to:

  • Identifying customers’ needs, clarify information, research every issue and providing solutions 
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Building sustainable relationships and engaging customers
  • Following up complicated customer calls where required
  • Obtaining and evaluating all relevant data to handle complaints and inquiries
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Handling and resolving customer complaints regarding to service problems
  • Reporting upper management on problems and issues
  • Recognize and pursue opportunities to cross-sell and/or to promote value-added products
  • Informing the manager on duty of any operational inconsistencies
  • Solicit feedback from guests concerning the service and food
  • Maintain customer relationship with each segment such as delivery etc.
  • Understand loyal customers and recommend for guest entertainment program
  • Custodian of CRM activities in the organization
  • Any other duties assigned by your supervisor/manager

Skills

Skills:

  • Ability to work well under pressure
  • Able to react effectively and calmly in emergencies
  • Should be customer focused and flexible
  • Read, write, and speak English fluently
  • Good customer service skills required

Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Catering, Food Service, & Restaurant
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1 Max: 3
Residence Location
Kuwait
Nationality
All Arab Countries
Age
Max: 30
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Chocomelt

CHOCOMELT is a chocolate boutique and coffee shop concept specialised in exclusive desserts, delectable treats and speciality coffee (MOG). We only work with the finest ingredients and paramount Belgian cacao to provide you with a unique experience in every visit. The first and foremost choice of chocolate addicts, CHOCOMELT holds a high tradition of quality and a customer centric approach with everlasting enthusiasm creating for real chocolate lovers a true gratification of flavour and aroma in every cup and bite. Following our passion for chocolate and perfection, at CHOCOMELT we aim to offer a trendy space where you can enjoy delicious desserts and have a mind-blowing dessert-loving experience! CHOCOMELT is a fast growing brand with restaurants in Kuwait and UAE, with new stores opening shortly in Bahrain and Qatar.

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