Job Description
DUTIES AND RESPONSIBILITIES:
- Improving customer service experience, creating engaged customers, and facilitating organic growth.
- Taking ownership of customers' issues and following problems through to resolution.
- Setting a clear mission and deploying strategies focused towards that mission.
- Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Coordinate with department heads / HODs to ensure seamless service delivery that meets patients' and stakeholders' needs and expectations.
- Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
- Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
- Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.
Skills
QUALIFICATION AND SKILLS:
- Proven working experience as a Customer Service Director, Hotel Management, at least ten years.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English and Arabic.
- Awareness of the industry's latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in Business Administration or related field.
Job Details
- Job Location
- Al Kuwait Kuwait
- Company Industry
- Medical Hospital
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Career Level
- Director/Head
- Years of Experience
- Min: 10
- Residence Location
- Dubai,United Arab Emirates
- Degree
- Bachelor's degree / higher diploma
