Ladies Club Receptionist

1.    PROFESSIONAL TASKS, DUTIES AND RESPONSIBILITIES

3.1. MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE

·        Achieves guest satisfaction and room revenue goals by supervising the Front Office operation.

• Is available to register, process, and greet customers promptly.
• Check the daily arrival list.
• Welcomes customers to the hotel.
• Responds to customer requests for information about the hotel and its surroundings.
• Arranges for special services requested by the customer.
• Stay current with developments in the hotel by reviewing the communication log.
• book each shift and update the logbook for the next shift.
• Arranges fulfilments of customer services by working with Spa Therapists, Housekeeping, and Fitness Instructor.
• Follows up and verifies reservations.
• Handles incoming guest massage reservations.
• Is aware, always, of current therapist availability.
• Is fully aware of Symphony Style concepts.
• Is fully aware of and knows how to handle all current and future hotel promotions.
• Utilizes yield management to maximize gym and spa revenue.
• Increases gym and spa revenue by promoting our spa services and ongoing gym promotions.
• Knows the names of key people within Symphony Style Hotel.
• Minimizes loss of revenue by adhering to all established credit procedures.
• Ensures all guests establish credit upon check-in.
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
• Receives proper approval codes for cash and credit card-paying customers.
• Identifies and records special billing instructions and notifies accounting and Service Manager.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Adheres to hotel policies regarding the use of cash banks.
• Communicates effectively with guests, colleagues, and managers.
• Demonstrates teamwork by cooperating and assisting colleagues as needed.
• Handles difficult situations effectively.
• Communicate open and closed dates, availability, and condition of rooms to the Manager.
• Keeps effective essential control.
• Ensures that guest mail and messages are delivered promptly.
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
• Issues safety deposit boxes to guests upon request.
• Uses the ABC approach to respond to negative comments and complaints; and notifies the Manager immediately for appropriate follow-up.