Job Description
Job Purpose
- Responsible for conducting sales and delivering exceptional customer service, answering all customer questions and concerns regarding Mohamed Naser Al – Hajery & Sons’ medical devices. Offer, promote MNH products and ensure customers make the most informed buying decisions possible, while complying with Mohamed Naser Al – Hajery & Sons policies and procedures.
Key Roles and Responsibilities
- Implement the LCS Department’s set policies and procedures and comply with the Mohamed Naser Al – Hajery & Sons other policies.
Sales & Application Specialist Activities
Product Knowledge and Promotion
- Continuously promote and expand the knowledge of the company’s LCS department product lines in hospitals, clinics, and medical facilities.
- Answer all questions accurately and address all concerns that the customer may have regarding any of Mohamed Naser Al – Hajery Medical Product Line up.
- Stay informed about product updates, new features, and advancements in technology related to the products.
Customer Engagement and Sales
- Assess customer needs and lead customers to making the correct decisions regarding which product is the right choice for their specific needs.
- Lead demand-generating marketing activities in the assigned market for the assigned products.
- Offer MNH products to new customers and maintain close relationships with important leads for future sales opportunities.
- Log customer contact information and share it with LCS service team and management for follow up when needed.
Product Demonstration and Application Support
- Demonstrate product functionality accurately, completely, and competently and in line with Mohamed Naser Al – Hajery Policies and Procedures.
- Provide on-site and remote assistance in the installation and calibration of the assigned product lines at healthcare facilities.
- Communicate all the needed technical specifications to customers to ensure their awareness of best practices in using the products.
- Serve as a point of contact for customers experiencing issues using MNH products, intervene by providing user support or coordinate with the service department when technical support is required.
- Conduct training sessions for healthcare professionals, including nurses, technicians, and physicians, on the proper use and maintenance of MNH products.
- Develop training materials and documentation to support training initiatives in medical facilities.
- Perform other duties related to the job as assigned by the direct manager.
Reports
- Prepare and submit reports to the LCS management when required.
Skills
Job Requirements
Educational Qualification
- Bachelor’s degree in a medical field (medicine, nursing, pharmacy, etc).
Work Experience
- Minimum of 2–4 years of experience in the same or related field.
Behavioural Competencies
- Communication Skills
- Problem Solving Skills
- Organizing and Planning Skills
- Analytical Skills
- Teamwork
- Goal Oriented
- Detail Oriented
- Negotiation Skills
Language Skills
- Proficiency in English and Arabic language.
Job Details
- Job Location
- Kuwait
- Company Industry
- Medical & Healthcare Equipment; Other Healthcare Services
- Company Type
- Employer (Private Sector)
- Job Role
- Sales
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Residence Location
- Kuwait
- Gender
- Female
- Nationality
- All Arab Countries; All GCC Countries
- Degree
- Bachelor's degree / higher diploma
