Job Summary
To serve as the ‘First Impression’ of The View Hospital, going above and beyond to deliver exceptional and memorable guest services and hospitality for patients, families, and visitors.
Job Responsibilities 1
Provides positive first impressions for patients, families, and visitors, utilizing customer service skills.
Ensures maximum satisfaction for patients and visitors during their stay at The View Hospital (TVH), either as an outpatient or inpatient.
Maintains a polite and humble personality while attending to the guests.
Takes care of each and everything the guest might need and ask for, to avoid the last-minute rush.
Checks if adequate welcome amenities are available for everyone whose arrival is on the list.
Checks the amenities for their quality and proper provision to leave no ground for complaints from the guests.
Greets each guest and offers assistance with navigation, wayfinding, sharing helpful information and helping simplify their journey in the Hospital.
Job Responsibilities 2
Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
Receives, screens, routes, and answers telephone calls in a prompt and courteous manner and prioritizes and processes calls as appropriate.
Takes accurate messages and ensures the timely delivery.
Coordinates communication with patients, family members, medical and administrative staff i.e., providers, nurses, support staff, security, parking, and room service.
Investigates and direct patient inquiries and complaints to appropriate staff members and follow up to ensure satisfactory resolution.
Job Knowledge & Skills
Understanding of confidentiality and safeguarding procedures
Excellent customer service and the ability to communicate efficiently
Good at problem-solving and multi-tasking
Professional, flexible, and positive
Willingness to work as part of a team
Ability to work autonomously
Ability to work to a very high standard.
Job Experience
Minimum 2 years of customer service/ hospitality experience, preferably in a healthcare organization.
Minimum 1 year in GCC (preferred)
Competencies
Accountability
Adminstrative Services L2
Collaboration
Guest Relations L2
Leadership
Patient Safety L2
Product/Service Management L2
Quality
Quality and Safety L2
Resilience
Education
Bachelor's Degree in Hospitality or any related field
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
Let our experts design a Professional CV for you.
