Job Summary
To ensure that all health club reception responsibilities are carried out in an efficient and timely manner.
Job Responsibilities
Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
Create a warm welcome and a friendly atmosphere
Issue and retrieve locker keys and towels before and after use
Promote all classes, activities and services that are offered within the club
Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures
Assist the Fitness Instructor in ensuring that all members and Guests follow safety procedures, rules and regulations
Periodically check on the cleanliness and order of the locker facilities Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
Encourage sales through full product and price knowledge of offered and available facilities
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedure
Job Knowledge & Skills
• Must be detail-oriented and have ability to multi-task.Ability to be efficient and productive in a fast-paced environment.Must have enthusiasm and possess excellent customer service skills.Must possess basic math and money handling skills.Enjoy working with people and possess a friendly and outgoing personality.Excellent communication, listening and computer skills.Must be a team player.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
2 year of total experience
1 year employment within a Hotel environment, Spa, Front Desk personnel or as Customer Service representative
GCC experience preferred
Competencies
Collaboration
Accountability
Resilience
Quality
Leadership
Reception L2
Hotel Management Standards and Procedures L2
Product and Service Knowledge L2
Guest Relations L2
Issues Management L2
Education
High School Diploma
Bachelor's Degree in any related field or any Related Technical Certificates
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
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