Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction. Develop and implement customer service
, forms, applications, and requests.Documenting customer interactions and maintaining accurate records.Handling ... and resolving customer complaints and escalating issues when ...
.Customize presentations based on individual customer needs.Cultivate and maintain strong ... relationships with clients for customer satisfaction and loyalty.Provide personalized ...
Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging
About the job Customer Service Agent (12 Months Contract)Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through
courteous manner during all interactions. Handle all guest interactions with the highest ... and uses teamwork when providing customer service. Provides a high level ... of customer...