Scope of work
• Assist in the Management and operation of the entire boutique
• Achievement of overall sales target/budgets
• CRM: Manage and guarantee excellent customer service
• Stock control: adequate ordering, inventory check in/out and storage
• Control of merchandising, display, and adequate pricing
• Staff Planning, management, and training
• Maintaining awareness of all promotions and advertisements
• Performance in-depth analysis (weekly/monthly/quarterly reporting)
• Guarantee a well-maintained boutique
Job Accountabilities
• Coordination with the merchandising team to ensure proper display as per Company standards
• Inventory control (apply FIFO, & standard storage conditions)
• Minimize wastage, product damage
• Manage all administrative work: attendance, leaves, weekly reports, feedback forms, etc.
• Coordinates with the Boutique Manager to comply with the monthly targets
• Monitor/handle cash & credit sales, deposits and avoid any discrepancies
• Ensure proper communication flow as per SOP
• Managing the monthly inventory process
• Assure smooth boutique opening/closing procedure
• Monitor the product's shelf life & notify line manger 3 months prior to expiry date
• To identify in conjunction with management, market needs and trends
• Participates in public relations activities, sales calls and other promotional activities designed at enhancing the Image and profitability of the outlet and the company.
• Manage customer database, acquire new clients/corporate customers
• Ensuring employees are following and practicing the customer journey, training manuals and SOP’s
• Constantly strives to increase sales in order to improve boutique revenue
• To provide creative ideas to enhance current practices & SOP’s
• Full awareness of the Bateel brand/concept/competitors in order to promote the brand towards customers
• To ensure that all employees have a complete understanding of and adhere to the company’s policy and procedures
• To coordinate with the training department on training requirements
• To conduct employee performance appraisals for all retail employees to review their general performance, discuss existing performance and areas for improvement using KPIs.
• To have a good knowledge of the system in use, cash handling and any transaction for the daily operation and trouble shooting
• Knowledge of all the equipment’s in your respective outlet; how to operate them and who to call in case of emergency.
Key Competencies & Skills:
• Excellent customer service and interpersonal skills
• In-depth product and market knowledge
• Analytical and problem-solving ability
• Advanced computer skills (Ms Office, NAV etc.)
• Time management
• Self-disciplined, intelligent, responsible and presentable
• Positive, enthusiastic, self-motivated, innovative, team player and leader
• Honest, trust-worthy, flexible
People Excellence (internal/external customer engagement and relationship management):
• To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others.
• To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures.
• To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
• Continuously develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes
Bateel is producer of gourmet confectionery products and operates premium retail outlets in the Middle East, Europe and Asia. It has production facilities in Saudi Arabia and UAE. Bateel is currently expanding further and is recruiting sales, production and marketing staff.
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