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Job Description

We are hiring Customer Service Supervisor - Riyadh


  • Position Type: Full Time
  • Schedule: 5 days per week


  • Oversee a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service experiences.
  • Implement quality assurance programs to ensure consistent service delivery and adherence to customer service standards.
  • Collaborate with cross-functional teams to implement customer-focused initiatives and drive continuous improvement in service delivery.
  • Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.

Skills

  • Outstanding communication and interpersonal skills are essential, with the ability to engage effectively with customers, team members, and stakeholders across all organizational levels.
  • We require at least 3 years of experience in a customer service supervisory role, showcasing strong leadership skills and the ability to effectively manage teams.
  • Excellent communication and interpersonal abilities are a must, as the successful candidate will be expected to engage effectively with customers, team members, and stakeholders at all levels.
  • We are seeking a customer service supervisor with a track record of at least 3 years in a leadership role, showcasing excellent team management skills.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
10
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