Bayt.com
https://bayt.page.link/VktMtH4xhwNUjDaMA
Create a job alert for similar positions

Job Description

We are hiring Call Center Trainer - Riyadh


  • Position Type: Full Time
  • Assist in the onboarding process for new hires, ensuring a smooth transition and integration into the call center environment.
  • Assist in the development of training materials, including manuals, presentations, and e-learning modules.
  • Develop and deliver training programs to enhance call center agents' communication and problem-solving skills.
  • Collaborate with team leaders and supervisors to identify training gaps and design targeted interventions.
  • Collaborate with supervisors and managers to identify trends and areas for improvement, providing recommendations for process enhancements and training interventions.
  • Deliver engaging and interactive training sessions to new and existing call center agents, focusing on customer service excellence and efficient call handling techniques.

Skills

  • Proven experience as a call center trainer or in a similar training role.
  • Strong knowledge of call center operations, including call handling, escalation procedures, and quality assurance.
  • Excellent presentation and facilitation skills to deliver engaging training sessions.
  • Associate degree or equivalent work experience in a customer service or related field.
  • Minimum of 1 year of experience as a call center trainer or similar role.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
10
Loading... Email to Friend Add a Cover Letter Complete Questionnaire
Teleperformance Company logo
Teleperformance Company
Follow Unfollow

We are a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, Teleperformance offers the market’s most comprehensive service portfolio.

See Company Details

Do you need help in adding the right mix of strong keywords to your CV?

Let our experts design a Professional CV for you.

Get Help
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE