Human Resources Coordinator (L&D)
location Jeddah, Makkah, Saudi Arabia category Hotel Hilton Jeddah Full-time HOT0A6MV Posted: Apr 2nd 2024 - Technical job specific training (through certification of departmental standards and procedures/Job Skills )
- Leadership Skills Training
- Management Development Program
- Fire, Life and Safety TrainingEnsure effective training programs are in place for the following:
- New Team Member Celebration
- Train the Trainer
- Customer Service Training
- Selling Skills
- Employee retraining/refresher Prepare and monitor training programs for:
- Management Trainees
- Work Experience
- Hotel School Trainees
- Cross Training
- Task Force to other properties for development Team Member etc Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and 4D level for review Familiarize yourself with the Hilton Group Training Standards, localizing where necessary. Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved. Maintains all hotel training records Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective Attend departmental training session and critique performance Assist Department Trainers in preparing and conducting departmental training and assess accordingly Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training. Ensure that Department Heads abide by their responsibilities of employee training against departmental. Produce monthly training reports for your superior including: - Internal Training Programs conducted:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labour costs)
Anticipated return on investment and/or training goal
- External training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labour costs)
Anticipated return on investment and/or training goal
Liaise with other Hilton 's Learning and Development Managers to share experiences and resources Liaise with educational institutions conducting hospitality and training courses Maintain current information and records of suppliers of training resources and materials Delivers briefings of all internal programmes to executive management and department heads Contributes towards regional activities as directed by Director of Human Resources / General Manager Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance To ensure and monitor the grooming standard are being followed and the attitude of employee align with the standard of corporate Ensure each Team Member get familiarize with the program DoubleTree by Hilton and the utilizing the Hilton Worldwide University as per assigned schedule To monitor and ensure the maximizing e-learning through I pad or the usage knowledge Room To ensure hotel has sufficient Team Member who certified CPR, Fire Safety to cover 24 hours operation To schedule, monitor the implementation and the result of training for Traveler’s Reward Provides individual or group instruction to supervisors to improve the effectiveness of their communication meetings, performance appraisals and other training related activities. Ensure that the Doubletree Brand Service Standards is fully implemented and adhered to by all team members of the department. Participates in and supports CARE initiatives for Team Members. Coordinates and assists in team activities on alternate months. Participates in any activities not mentioned above which m ay enhance the competencies and productivity of the employees. Compliance to the confidentiality of personnel information and benefits packages must be strongly adhered to. Location North Corniche Road, Jeddah, Makkah, 21462, Saudi Arabia Category Hotel
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