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IT Service Desk Agent- KSA Nationals only

15 days ago 2024/06/22
$2,000 - $3,000
Saudi nationals
1-5 years of experience

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Job Description

A. Basic Scope of Job:

  • Single point of contact for all communication.
  • Follow up in incident and Escalation matrix.
  • End User Support - Client's environment support such as Desktops, Laptops, and its related applications and hardware.


B. Accountabilities:

  • Possess a strong technical background and proficiency in various IT areas, including: - Operating Systems: Knowledge and experience with Windows, macOS, and Linux operating systems.
  • Networking: Understanding of network protocols, IP addressing, DNS, DHCP, VPN, and basic troubleshooting.
  • Hardware: Familiarity with desktops, laptops, printers, and other common IT equipment.
  • Software Applications: Proficiency in Microsoft Office Suite, email clients, web browsers, and other commonly used software.
  • Remote Access Tools: Experience with remote desktop tools and remote support software.
  • Ticketing Systems: Familiarity with IT service management (ITSM) tools for incident tracking and request management.
  • Communication Skills: Excellent verbal and written communication skills Customer Service Skills: must have strong customer service skills, including patience, empathy, and the ability to handle difficult users or challenging situations professionally.
  • Problem-Solving and Troubleshooting: Strong analytical and problem-solving skills are essential to identify and resolve technical issues efficiently. They should be able to troubleshoot hardware, software, and network problems effectively

Skills

C. Experience:

  • 1+/- Year experience in Service desk/ Helpdesk/ Technical Support role.


C. Education/ Certifications:

  • Bachelor Degree / Diploma in Computer Science, Information Technology or related stream.

Certificates:

  • MCSE Mobility, MCSA Win 10, CCNA , ITIL.
  • Familiarity with ITSM and Monitoring tool.


D. General Skills:

  • Team Work.
  • Communication Skills.
  • Ability to work in Shifts.


E. General Remarks:

  • Only Riyadh Based resources can apply .
  • Nationals only - Saudi .
  • 1/- Year experience in Service desk , Helpdesk and Technical support is considered .
  • Final total package is SAR 9000/- unnegotiable.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
$2,000 - $3,000
Number of Vacancies
5

Preferred Candidate

Years of Experience
Min: 1 Max: 5
Residence Location
Saudi Arabia
Gender
Male
Nationality
Saudi Arabia
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Diyar United Company
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Established in 1980, Diyar has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force, its strategic alliances with leading technology companies, its focus on meeting client business objectives, its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management, Occupational Health & Safety Management and Environmental Management makes Diyar an ideal partner for our client technology and service requirements. As leading IT Company in Kuwait, Diyar experience varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels.

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