Your web browser (Chrome 121) is out of date.Reception
Hotel Brand: InterContinental
Location: Saudi Arabia, Riyadh
Hotel: Durrat Al Riyadh Resort & Spa (RUHRR), Durrat Arriyadh Area, Banban District, 11566
Job number: 120939
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- Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
- Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies
- Be aware of functions, facilities, promotions and events taking place in the hotel
- Process all cashiering transactions in accordance with Front Office Accounting Standards.
- Responsible for float and ensure all accounting procedures are adhered to.
- Receive, process and confirm all reservations whether inbound or outbound
- Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
- Follow all Credit Policy and procedures
- Maintain all documentation as required
- Liaise and follow up any actions required for guests
- Control and monitor the allocation of rooms
- Courteously handle all incoming and outgoing telephone calls for guests and staff
- Be fully conversant with all hotel emergency procedures
- Ensure correct billing of all telephone charges to guests and monitor all administration extensions
- Process wake up calls
- Maintain guests voice mail system and manual message system
- Maintain all additional equipment required for all voice communication
- Receive guest enquiries and appropriately handle and log
- Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
- Maintain parcel log and follow procedures.
- Maintain log for all incoming / outgoing keys.
- Maintain privacy of guests with reference to room numbers, names, nationality, etc.
- Weekly safebox inventory.
- Update guest registration cards, update guest profile.
- Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
