Adhere to service management process & service level agreement .Facilitating the end user in troubleshooting IT hardware and software issues.Conducting routine maintenance and repairs of IT
Adhere to service management process & service level agreement .Offering support to install, update, modify, or fix required hardware issues.Contribute to the installation of hardware
Responsibilities:Provide technical support to staff members experiencing computer hardware, software, or network issues.Install, configure, and maintain software applications and operating systems.Troubleshoot
Assisting in the installation of hardware updates upgrades or fixes.Recovery of old equipment for the purpose of repair or maintenance.Comply with the ITIL process for service-oriented management
Participation in hardware/software rollout.Carry out in-depth technical research for the designated tasks and create detailed recommendation reports.Comply with the ITIL process for service-oriented