Bayt.com
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Job Description

Overview of the role

As a customer service assistant, your primary responsibilities include maintaining clean and orderly checkout areas while delivering exceptional customer service. You'll also be expected to adhere to Standard Operating Procedures (SOPs), which may involve tasks such as counting and recording the cash float before and after trading to minimize losses

What you will do

Cash Handling and Transactions:

  • Receive payments via cash, check, credit cards, vouchers, or automatic debits in accordance with Standard Operating Procedures (SOPs) related to cash handling.
  • Compute and record transactions accurately, ensuring 100% accuracy for all register transactions.
  • Perform cash counts and record float before trading begins and upon close of trading.
  • Handle cash and maintain safe custody of collected cash, while conducting regular audits on procedures and processes.

Customer Service:

  • Ensure customers are promptly attended to and their needs are met satisfactorily.
  • Work efficiently and effectively to minimize queues and waiting times.
  • Maintain clean and orderly checkout areas to enhance customer experience.
  • Monitor and maintain adequate stock levels of printed stationery as per requirements.

Reporting and Review:

  • Review and adhere to SOPs regularly to ensure compliance and efficiency.
  • Generate productivity reports to track performance and identify areas for improvement.
  • Monitor and report on customer satisfaction metrics such as ICSS (Internal Customer Satisfaction Score) and Local CSI (Customer Satisfaction Index).
  • Analyze waiting times and take necessary measures to optimize service efficiency.


Skills

Required Skills to be successful

  • Minimum of 6 months of face-to-face customer service experience is a must.
  • Good customer service skills with a focus on satisfaction.
  • Attention to detail and accuracy in performing cash counts and transactions.
  • Ability to work efficiently under pressure to minimize queues and waiting times.
  • Strong organizational skills to maintain orderly checkout areas.

What equips you for the role

  • Bachelor degree on Commerce/ Accounting
  • V. Good communication skill


Job Details

Job Location
Cairo Egypt
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Al Futtaim Group logo
Al Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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