Case Manager

To provide ongoing case management requirements, including receiving clients at the office, documentation, and data entry/modification, and serve as the first point of contact for cases and possibly refers cases to Psychosocial Counselors, depending on individual needs.

Core Responsibilities:

• Prepares comprehensive case studies, needs assessments of received cases and makes appropriate recommendations; follows up on active cases and conducts periodic site- re-investigations; to ensure providing ongoing case management requirements.
• Provides ongoing case management requirements, including receiving clients at the office, documentation, and data entry/modification; to ensure providing the service according to the programme plan.
• Participates, as requested, in workshops, intended to improve professional knowledge and skills relevant to his/her field of work and transmits such acquired knowledge to other social workers;
• Conducts individual/family interviews to recommend interventions based on a designed specific intervention plan and to address the needs of families; Identifies shortcomings and assists with necessary remedies;
• Monitors and supports prevention, treatment and reintegration, according to programme plan and schedule;
• Supports the Psychosocial Counsellors in technical and administrative matters relating to the different activities of the programme; to facilitate the services provided.
• Facilitates the work of the counsellors by carrying out awareness activities on the psychosocial needs of children and their families; to increase awareness
• Maintains a professional and approachable attitude towards patients, respecting their confidentiality; to ensure the application of the Code of Ethics.
• Serves as the first point of contact for patients and possibly refers patients to Psychosocial Counsellors, depending on individual need; to ensure providing the patients the right service.
• Maintains a database of counselled patients, and manages reporting as requested by the Supervisor; to ensure that there is a reference for cases.
• Participates in the development and distribution of awareness-raising materials related to mental health, psychosocial well-being, and optimum development of children and adolescents; to ensure receiving sufficient and correct information about the services provided.
• Works with supervisor to arrange case meetings for complex cases and ensure cases receive multidisciplinary support.
• Manages cases in line with existing procedures, adheres to standard documentation processes and follows best practice guidance.

Ensure that data collection and storage respect data protection protocols and confidentiality principle