Assistant Reception Manager

Job Summary

• The Assistant Reception Manager is responsible for overseeing the front desk and reception area of a hospitality establishment, ensuring efficient operations and exceptional guest service. They assist in managing a team of receptionists, handling guest inquiries and concerns, and coordinating reservations and check-in/check-out processes. Additionally, Assistant Reception Managers may be responsible for training new staff, managing administrative tasks, and implementing policies and procedures to uphold quality standards and guest satisfaction. They play a crucial role in maintaining a welcoming and organized reception area while contributing to the overall success of the service operations.

Job Responsibilities 1

• Assist the Reception Manager in overseeing the daily operations of the front desk and reception area, ensuring smooth check-in/check-out processes, guest service, and administrative tasks.
• Supervise and support reception staff, providing training, guidance, and feedback to ensure high levels of professionalism and guest satisfaction.
• Handle guest inquiries, complaints, and requests promptly and courteously, striving to resolve issues to the guest's satisfaction.
• Coordinate room reservations, room assignments, and room status updates, optimizing room inventory and revenue opportunities.
• Assist in managing guest accounts, including billing, payment processing, and reconciliations, ensuring accuracy and compliance with financial procedures.
• Monitor and maintain the cleanliness, organization, and appearance of the reception area, lobby, and public spaces, adhering to hygiene and safety standards.
• Assist with administrative tasks, such as managing emails and phone calls, filing paperwork, and maintaining guest records and databases.
• Collaborate with other departments, such as housekeeping, maintenance, and concierge, to ensure seamless guest experiences and address guest needs efficiently.
• Stay updated on hotel policies, procedures, and amenities, providing accurate information to guests and staff as needed.
• Support the Reception Manager in implementing service standards, training programs, and performance evaluations to uphold quality standards and enhance guest satisfaction.