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Areas that require particular use of Non Financial Performance Indicators (NFPIs) are:
1) Management of Human Resource
e.g. Staff turnover, absentee rates, % of job offers accepted etc
2) Product / Service Quality and Operations Excellency
e.g. for manufactirere (product defect ratio, durability analysis) for service (Customer waiting time)
3) Brand Awareness and Company Profile
e.g. (Customer awareness, Consumer opinion)
Other areas that need to be evaluated are: Internal Business Process, Customer Satisfaction, Learning and Growth.
In order to fully evaluate an organisations performance SMART (Specific, Measurable, Achievable, Realistic & Time-Related) Key Performance Indicators (KPI's) would have to be assessed and established. All too often unrealistic targets are set which, rather than providing a true measure of a organisations performance, highlights their weaknesses.
Jon Croucher
The Companies performance in the Sector , where it is in.
Sales and Marketing Needs Both Financial and Non-Financial Measures for PerformanceManagement.
Non-financial metrics are quantitative measures that cannot be expressed in monetary units. Common financial metrics include earnings, profit margin, average order value, and return on assets.
is very inportant for me
every thang and any thang
Areas that require particular use of Non Financial Performance Indicators (NFPIs) are:
1) Management of Human Resource
e.g. Staff turnover, absentee rates, % of job offers accepted etc
customer service,human resource management, staff adequacy,suitable managing skills.
1. Goodwill/Brand Image of the company
2 Iternal Business process and customer satisfaction
3. Good Human Resource Management
Employees’ satisfaction with their presence and job affiliation and benefiting from it in developing work
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