DESCRIPTION
Join our team at Amazon Payment Services (formerly Payfort) as we cater to the needs of online shoppers across Arabic-speaking and surrounding regions. Our trusted and secure payment network ensures that everyone can shop online with confidence and ease.
As a Fraud Risk Manager, you will play a crucial role in fostering trust between buyers and online sellers. By providing consumers with a range of secure payment options, you will enable seamless transactions while upholding the highest standards of security.
Amazon Payment Services is a regional leader in payment processing technology, serving key markets in the GCC and Levant regions. We are committed to delivering innovative solutions that meet the evolving needs of our customers. Join us in shaping the future of online payments in the MENA region.
Key job responsibilities
1. Developing and implementing fraud prevention strategies: Design and execute strategies to detect and prevent fraudulent activities within the payment processing system. This involves creating SOPs, policies, rules, algorithms, and protocols to identify suspicious transactions and behaviors.
2. Monitoring and analyzing transaction data: Regularly monitor transaction data to identify patterns, trends, and anomalies indicative of fraudulent activity. Utilize data analysis tools and techniques to assess risk and make informed decisions.
3. Investigating suspicious activities: Investigate suspicious transactions and activities to determine their legitimacy. This may involve analyzing transaction histories, conducting research, and collaborating with internal and external stakeholders to gather relevant information.
4. Implementing fraud detection tools: Deploy and manage fraud detection tools and technologies, such as machine learning algorithms, artificial intelligence systems, and behavioral analytics software, to enhance the detection and prevention of fraudulent activities.
5. Managing fraud alerts and escalations: Respond promptly to fraud alerts and escalations, investigate the underlying issues, and take appropriate actions to mitigate risks. This may include freezing accounts, blocking transactions, and initiating fraud investigations.
6. Collaborating with internal teams: Work closely with cross-functional teams, including risk management, compliance, operations, and customer support, to address fraud-related challenges and implement effective solutions.
7. Collaborating with external teams: Work closely with acquirers, 3P fraud tool providers and others to address fraud and chargeback related challenges.
8. Conducting risk assessments: Conduct comprehensive risk assessments to identify potential vulnerabilities and weaknesses in the payment processing system. Develop and implement risk mitigation strategies to address identified risks and enhance security measures.
9. Developing fraud prevention policies and procedures: Develop and maintain fraud prevention policies, procedures, and guidelines in accordance with industry best practices and regulatory requirements. Ensure that all stakeholders are informed about and compliant with these policies.
10. Reporting: Assist with risk reporting, procedure creation, and updates.
11. Providing training and education: Provide training and education to employees and partners on fraud prevention best practices, procedures, and tools. Promote a culture of fraud awareness and vigilance throughout the organization.
12. Staying updated on industry trends: Stay informed about the latest trends, developments, and emerging threats in the fraud landscape. Continuously assess and adapt fraud prevention strategies to address evolving challenges and risks.
A day in the life
Executes against established SOPs and identify opportunities for process improvement
Identify gaps in controls and processes
Design program controls and testing mechanisms in collaboration with internal teams
Consult legal for guidance on specific use cases or escalations
Establish SOPs, process controls, recommend revisions and ensure alignment with risk and regulatory requirements.
Observe, escalates & resolve gaps in processes or controls
Communicates and defends processes and controls to peers in partner organizations
Perform deep dive analysis and creates COE based on identified deviations and recommends appropriate solutions.
Measures key metrics, process or control risk to inform product and program level risk assessment and own weekly/monthly metrics and process reviews with internal and external stakeholders
Maintain subject matter expertise specific to job functions and general industry awareness
Earns trust of peers by understanding operational processes related to risk management programs and product offerings
Makes recommendations as inputs into product and technology roadmap discussions
Research and recommend innovative technology solutions to management
Implement operational program controls by creating project plans
Identifies, prioritizes and coordinates work streams necessary
Influences internal teams to uphold and maintain program control
Recommend to product and technical teams improvements to technical risk management solutions to drive program efficiencies
BASIC QUALIFICATIONS
1. Educational Background: A bachelor's degree in a relevant field such as finance, accounting, business administration, economics, or a related discipline. A master's degree or professional certifications in fraud examination, risk management, or a related field may be preferred.
2. Work Experience: At least 5 years of progressive experience in fraud risk management & chargebacks management, preferably within the payments industry, a financial institution, or a related field. Experience specifically in a payment gateway or payment service provider is highly desirable.
3. Fraud Prevention Expertise: In-depth knowledge and understanding of fraud prevention principles, techniques, and best practices, including fraud detection tools, technologies, and methodologies.
4. Risk Management Skills: Strong analytical and risk assessment skills, with the ability to identify, evaluate, and mitigate fraud risks effectively. Experience conducting risk assessments and developing risk mitigation strategies is essential.
5. Investigative Skills: Proficiency in conducting fraud investigations, including the ability to analyze transactional data, gather evidence, and identify patterns or anomalies indicative of fraudulent activity.
6. Regulatory Compliance: Familiarity with relevant regulatory requirements, card scheme rules and industry standards related to fraud prevention, data security, and privacy, such as PCI DSS, GDPR, and AML regulations.
7. Technical Proficiency: Working knowledge of fraud detection and prevention tools, software, and technologies, as well as proficiency in data analysis and manipulation using tools such as Excel, SQL, or data visualization software.
8. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts and findings to stakeholders at all levels of the organization.
9. Team Collaboration: Demonstrated ability to collaborate effectively with cross-functional teams, including risk management, compliance, operations, and Business, to address fraud-related challenges and implement solutions.
10. Leadership Abilities: Strong leadership and project management skills, with the ability to lead and motivate teams, manage projects, and drive initiatives to successful completion.
11. Problem-Solving Skills: Proven ability to think critically, analyze problems, and develop innovative solutions to complex fraud-related challenges.
12. Certifications: Relevant professional certifications such as Certified Fraud Examiner (CFE), Certified Fraud Specialist (CFS), Certified Anti-Money Laundering Specialist (CAMS), or other related certifications may be preferred or required.
PREFERRED QUALIFICATIONS
1. Educational Background: A bachelor's degree in a relevant field such as finance, accounting, business administration, economics, or a related discipline. A master's degree or professional certifications in fraud examination, risk management, or a related field may be preferred.
2. Work Experience: At least 5 years of progressive experience in fraud risk management & chargebacks management, preferably within the payments industry, a financial institution, or a related field. Experience specifically in a payment gateway or payment service provider is highly desirable.
3. Regulatory Compliance: Familiarity with relevant regulatory requirements, card scheme rules and industry standards related to fraud prevention, data security, and privacy, such as PCI DSS, GDPR, and AML regulations.
4. Technical Proficiency: Working knowledge of fraud detection and prevention tools, software, and technologies, as well as proficiency in data analysis and manipulation using tools such as Excel, SQL, or data visualization software.
5. Certifications: Relevant professional certifications such as Certified Fraud Examiner (CFE), Certified Fraud Specialist (CFS), Certified Anti-Money Laundering Specialist (CAMS), or other related certifications may be preferred or required.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
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