What you will do:
Leadership:
• Lead the PMO, Process, Product and TCM team, hiring and managing staffing requirements
• Oversee the delegation of work to Project, Process, Product, Trade Cycle Manager and Subject Matter experts
• High-level of engagement and involvement of the team in multiple areas across the business.
• Set annual performance targets for individuals and the team and conduct performance reviews.
Partnerships:
• Establishing new partnerships in other regions to expand the Al Futtaim Finance footprint of Financial Services, Rental & Leasing and Subscription into new markets
• Negotiating new partnerships to establish mutually beneficial relationships to support the growth of AFF
• Developing strategies to increase brand awareness and grow audiences for specific partners’ products or services
• Evaluating the performance of existing partnerships to identify opportunities for improvement
• Developing and managing effective marketing campaigns to promote specific partners’ products and services
• Communicating with partner companies on behalf of the organization to ensure that all parties are satisfied with the status of partnerships
• Developing and implementing strategic plans that align with partner goals and objectives
• Monitoring market trends and competitor activities to identify potential opportunities for new partnerships
Governance of partnerships:
• Actively manage all SLA’s and ensure these are being met
• Actively manage all committees to ensure the partnership principles are being met
• Track and report on open issues, agreed tasks & risks
• Managing relationships with partners to ensure the results of the collaboration is meeting the objectives set-out by Al Futtaim
• Establishing effective communication channels with partners to foster productive working relationships
Product Management:
• Lead the Product Management team and operating model based on the Al Futtaim Group guidelines
• Ensure the Al Futtaim Group Standard for product management capabilities, certifications and qualifications for Product Managers, success measurement criteria, methodologies, tools to be used, etc.
• Lead the development of new products and services for all financial services entities
• Develop a product management structure that supports launch of new brands and mobility solutions
Project and Process Management:
• Lead the PMO and operating model based on the Al Futtaim Group guidelines
• Ensure the Al Futtaim Group Standard for project & process management capabilities, certifications and qualifications for Project & Process Managers, success measurement criteria, methodologies, tools to be used, etc.
• Create a ‘Centre of Excellence’ to nurture project and process management practitioners and share knowledge to the Al Futtaim Finance business divisions of Finance, Rental & Leasing and Subscription, across all countries.
Project and Process Management Monitoring & Reporting:
• Summarize and report overall program status progress
• Manage the issues, risks and dependencies, required to articulate mitigations, resolutions plans and drive path forward for high-level work items and work with service delivery leaders to take corrective action as needed
• Oversee Project and Process Managers for the delivery of projects/programs on time, within the scope and on budget
• Provide strategic recommendation to enhance the success of programs/projects
Trade Cycle Management :
• Design a clear sales and marketing Trade Cycle Management (TCM) strategy for Al Futtaim Group in order to increase retention
• Develop TCM approach with all Al Futtaim stakeholders (departments of Brand, AFF, COEs) and partners for effective planning and mutual understanding
• Develop a dedicated implementation plan for TCM products
• Develop effective TCM KPI’s tracking tools
• Design system(s), processes and collateral to increase customer centricity
• Work closely with banking partner, Brands and COEs to deliver an aligned customer approach
• Communicate and implement processes, policies and systems in areas of responsibility and monitor their respect
• Be accountable for defining and driving change for in-life customer value by delivering solutions that meet customer needs and objectives
• To organize his/her activities to have a permanent watch at the market evolution in terms of new financial offers in cooperation with the Brands
Trade Cycle Management Governance:
• Establish a ‘center of excellence’ specializing in developing, managing, and driving new trade cycle management activities to support the Al Futtaim Finance, Brands and COEs to achieve their Retention goals
• Establish and maintain and regular reporting and monitoring of all Retention KPIs to drive performance
• Establish and operate a regular trade cycle management forum with all Al Futtaim Brands & COEs to drive joint retention activities.
• Monitor Retention performance and develop clear goals, objectives and actions to improve all retention KPIs across Al Futtaim Auto Group
Required Skills to be successful:
Minimum Experience:
• Minimum of 10 years’ experience in dealership and automotive finance operations
• Strong sales skills and retail sales experience
• Proven track record of managing partnerships and influencing change amongst their C-suite
• Proven track record of turning around low performing partnerships into high performing partners
• People management and leadership experience with sales teams
• Proven track record of influencing change within a Senior Management Team
• Experience in building a PMO structure and managing Project Managers
• Experience in building a Process management structure and managing Process Managers
• In depth understanding of Trade Cycle Management in showroom and head office level
• Proven record of leading TCM managers in showrooms to establish and deliver on the TCM objectives
Job-Specific Skills:
• Auto- captive experience
• Product management experience
• Full working knowledge of auto finance process
• Full working knowledge of captive financing processes and products
• Display strategic thinking capabilities, with abilities to juggle multiple goals and deadlines in the context of the big picture
• Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others
• Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups.
• Ability to identify problems and be effective in problem resolution.
• Ability to make a strategic recommendation to enhance the success of the projects and report to senior management on progress and development of projects with a clear indication of issues risks mitigation and dependencies.
• Resilience and resourcefulness
• Budgeting management skills
Behavioural Competencies:
• Leadership, action & consensus driven
What equips you for the role:
Minimum Qualifications and Knowledge:
• University graduate with a degree in Business Administration, Marketing, or similar
• Outstanding interpersonal, facilitation, and presentation skills.
• Strong quantitative and analytical skills
• Creative and can work under pressure
• Knowledge about current market and customer trends
• Understanding of the automotive sales process and finance offerings in mature markets
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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