Trainer - Call Center

We are hiring Call Center Trainer - Riyadh

• Position Type: Full Time
• Assist in the onboarding process for new hires, ensuring a smooth transition and integration into the call center environment.
• Assist in the development of training materials, including manuals, presentations, and e-learning modules.
• Develop and deliver training programs to enhance call center agents' communication and problem-solving skills.
• Collaborate with team leaders and supervisors to identify training gaps and design targeted interventions.
• Collaborate with supervisors and managers to identify trends and areas for improvement, providing recommendations for process enhancements and training interventions.
• Deliver engaging and interactive training sessions to new and existing call center agents, focusing on customer service excellence and efficient call handling techniques.